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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎07-29-2024 08:03 AM

HP Recommended

Hello

I have just bought this new HP laptop and it's not connecting with my Dell monitor - I have taken the wires out and turned it off and back on multiple times.  It weirdly works fine with my work laptops (HP Elitebooks).

 

The screen light is on, but when I press the power button it says "scanning for signal"  then "No HDMI signal from your device".  

 

Do I need to get a different HDMI cable?  Or can anyone tell me in simple terms why it's not working please?

Many thanks

 

Category:
1 REPLY 1

‎07-29-2024 09:07 AM

HP Recommended

Hi @AislingM 

 

try a power reset

 

HP PCs - How to power reset your computer | HP® Support

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