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katec159
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HP laptop Touchpad continuously randomly stops working and only works again when redownloading bios

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HP Pavilion x360 convertible 14 inch
Microsoft Windows 10 (64-bit)

I recently purchased a HP pavilion x360 convertible laptop. Within a week of having it my touchpad stopped working randomly one day and so I called HP for support. Whilst on the phone they had me uninstall the touchpad driver and bios and then redownload them both. My touchpad then started working again. However, ever since my touchpad will continuously just randomly stop working and the only way to get it to work again is by going to my downloads folder and redownloading bios every time. When my touchpad stops working and I go to device manager and go to mice and other pointing devices there is no mouse plugged in and its not an option so I know its not mistakingly connecting the mouse. The synaptics precision touchpad filter driver states 'currently this hardware device is not connected to the device' and even clicking update driver wont work. 

 

Is there a way to make it so my touchpad wont continuously stop working every second day?

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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@katec159, Welcome to the HP Support Community!

 

 

I understand that you are facing issues with the touchpad wherein the cursor freezes.

 

This issue could occur if the BIOS or Touchpad drivers are not updated.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Using the TouchPad or ClickPad (Windows 10)

You may also follow the steps in the link to check if the issue is with the mouse or keyboard: Notebook Keyboard Troubleshooting (Windows 10, 

 

If the issue persists, then you may restore the system to a previous point by checking the link: Using Microsoft System Restore (Windows 10, 

            

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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