• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎03-20-2020 03:08 PM

HP Recommended
Product: HP EliteBook 840 G4
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone!

 

Having an issue with detecting the ViewSonic monitor.

 

The notebook has DisplayPort and the monitor - VGA port.

 

Everything works fine when I am connecting it to another HP monitor, though. The notebook sees it immediately. With ViewSonic - black screen with "No signal". The monitor functions well when turned on while connected via DVI port to the stationary computer.

 

I have tried, it seems, everything...

 

I have uninstalled/reinstalled/updated Display Adapter (I have Intel(R) HD Graphics 620).

I have deleted all visible shadow monitors (had a few).

I have tried to detect the monitor manually (it says it can't detect any).

I have tried to extend projection (by clicking Windows+P).

 

Nothing helps. And I do not even understand where the problem is, I can't understand which one is not functioning properly. 

 

And everything works absolutely fine with another one (but, unfortunately, I do not recall which port it has, I have it in my office).

 

I hope you can help me out! I do not know where to look! 

1 person had the same question
2 REPLIES 2

‎03-20-2020 03:40 PM

HP Recommended
@DariaV wrote:

... The notebook has DisplayPort and the monitor - VGA port. 

@DariaV 

 

From Display Port (digital) to VGA (analog) you need a converter. How do you connect them ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-20-2020 03:50 PM

HP Recommended

I bought the DisplayPort to VGA adapter, it fits fine.

 

Do I need to have anything else?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.