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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP 23es 23-inch Display
Microsoft Windows 7 (64-bit)

Please help me understand this issue:

 

HP monitor flickers between normal display and vertical lines when I'm not active with mouse or keyboard strokes?

 

I checked on different sources - not PC desktop or laptop video cards - they work on other monitor too

I checked VCA versus HDMI input for source - and it does this regardless

 

It doesn't seem to have a pattern of time interval either?

 

I installed the latest drivers and HP source optimizer - still does it?

 

PLEASE HELP!!!

 

2 REPLIES 2
HP Recommended

IMG-0590.JPGIMG-0588.JPG

HP Recommended

@ChrisHibbs

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 

 

This look's like a mechanical failure with the display itself.

 

In this case, I'd request you to speak to the support team for further assistance. 🙂

 

1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

 

Feel free to reach out if need any other assistance.

 

Thanks,

Barachiel
I am an HP Employee

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