HP monitor not connecting to laptop when using an hdmi/usbc cable

[benwalch]

Hi,

I am trying to connect my HP Pavilion laptop to two HP monitors.

I have used an HDMI cable to connect one of the monitors to the HDMI port on my laptop and it is working fine. 

For the second one, I am trying to use an HDMI/USB-C cable to connect. When plugging into the USB-C port on my laptop and the HDMI port on the monitor, it is not connecting properly and getting a "Display connection might be limited" notification.

Do I need to download a driver to support this or how do I fix this?

Thanks,

Ben

Here is the link to the cable I am using:

https://www.amazon.ca/gp/product/B07VD7DJWM/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 

Here is the link to the monitor I am using:

https://www.amazon.ca/gp/product/B07PKH1HV5/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1 

[benwalch]

 @Riddle_Decipher

[praveen196]

@benwalch Welcome to HP Community!

I understand that you are unable to connect the external monitor.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please perform the USB test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Please let us know the result.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[benwalch]

@praveen196 thank you for your help.

I have completed the following steps and received the following when running the UBC test.

"Thunderbolt devices using type-C port configuration are not currently supported.

USB-C Type-C port on the graphics card is not currently supported."

Please advise. 

Thank you for your help,

Ben

[praveen196]

@benwalch

I understand your concerns.

In that case, I would suggets you conatct our HP shopping team and purchase the USB C docking station. That may work.

http://www.hpshopping.com/

Have a nice day!!