cancel
Showing results for 
Search instead for 
Did you mean: 
New member
4 3 0 0
Message 1 of 5
166
Flag Post

HP pavillion X360 same problem

HP Recommended
Pavilion X360
Microsoft Windows 10 IOT

I have the same issue with my HP Pavilion 360. There are several posts about this, it seems like it is a manufacturer issue. My warranty is expired, but I'm hoping given the circumstances you can help me out. 

4 REPLIES 4
HP Support Agent
HP Support Agent
27,931 27,916 1,852 2,488
Message 2 of 5
Flag Post
HP Recommended

@helppls6

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
4 3 0 0
Message 3 of 5
Flag Post
HP Recommended

The model is the HP pavillion x360 Convertible 14m-cd0xxx. 

 

With normal protective use, my laptop screen popped out at the bottom left corner. I believe this was the result of the left hinge not working and causing further damage. Since then, the glass at the bottom has broken, which resulted in a split across the screen. It now will detect touch on the screen in places I am not touching it, and causes glitching. 

 

To make my laptop useable I have duck taped the lower corner and only keep it open . However the screen is still glitchy and often has to be restarted or repositioned. 

 

Had the laptop been built to handle normal use (bending back and forth into ipad mode, and normal open and closing ) the hinge would not have broken and resulted in the cracked screen. This damage has been indicated by many customers in support threads. 

 

Thank you. 

 

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,931 27,916 1,852 2,488
Message 4 of 5
Flag Post
HP Recommended

@helppls6

 

Thank you for the information.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
4 3 0 0
Message 5 of 5
Flag Post
HP Recommended

Hello. I am still waiting on a reply to finalize this situation. thank you. 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation