HI I have recently bought an HP Pavillion x360 and advised by the virtual assistant i should get the original HP pen not the tilt pen which was fine with me as that was the cheaper option of the two and i have recieved the pen today and it just doesnt work i have no clue why, the touchscreen still works on the laptop and the laptop doesnt register anything about the pen. I am a little frustrated now as i have tried everything i can, it came with a battery so im sure its not a battery issue as amazon wouldnt give out dead batteries. but i am stumped.
HP Pen Control software provides several different functions, and allows users to change the functions of the two barrel buttons on the HP Pen. This package is provided for supported computer models running a supported operating system. Reminder: Pen Control is not compatible with Tilt Pen
Description: This document pertains to the pen, HP part number 920241-001, shipped with the HP Spectre 13 X360 and 15 X360.The pen (HP part 920241-001) supplied with affected computers may not work and the battery may be loose (rattling) inside the stylus.This can occur after removing the certification label from the pen; the label may adhere to the negative ground spring and pull it out of the pen cap.
If you have lost the spring, replace it with a bit of metal spring, perhaps from a ball point pen. Cut the spring short enough to fit inside the pen and still provide pressure on the batteries to make good and solid contact.
This is a pretty simple device.
Assuming the computer is generally updated (Windows Updates and HP Software / Drivers), the pen should work.
It is unlikely, but the pen might actually be defective.
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i have checked and my model number is 1MR94AA HP Pen, so that is compatible my computer is up to date, the battery spring is functioning, the hp pen software says not compatible on this pc, i have ordered some AAAA batteries off amazon to double check and so i am leaning towards a fau
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