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Mido2022
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Message 1 of 6
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Solved!

HP pen not working

HP Recommended
Envy x360
Microsoft Windows 11

I recently purchased a pen for my HP ENVY x360 Convert 13-bd0510sa 13.3" 2 in 1 Laptop (54C82EA#ABU), it connects to the Bluetooth and the pen shoutcut button works and opens the microsoft writing, however the pen is not writing neither interacting with the touch screen at all! Can you please advice. Thanks 

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GOLD_MASTER
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Message 4 of 6
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@Mido2022 .

The pencils that are compatible with your equipment are the following:
Pen:
Sunwoda active pen stylus in natural silver finish 910942-001
Zenvo pen in natural silver finish (includes cable) L95614-001

The HP Stylus Active Pen G1 you mention is not compatible for your device.


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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GOLD_MASTER
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1,876 1,488 166 1,171
Message 2 of 6
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HP Recommended

Hello @Mido2022 .
What is the product number or full name of the pen you purchased and are using?


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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Mido2022
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Hello there, 

Thanl you so much in advance for your help.

HP Stylus Active Pen G1

Model No. HP PN: 839082-003

 

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GOLD_MASTER
Level 9
Level 9
1,876 1,488 166 1,171
Message 4 of 6
Flag Post
HP Recommended

@Mido2022 .

The pencils that are compatible with your equipment are the following:
Pen:
Sunwoda active pen stylus in natural silver finish 910942-001
Zenvo pen in natural silver finish (includes cable) L95614-001

The HP Stylus Active Pen G1 you mention is not compatible for your device.


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

1 person found this reply helpful
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Mido2022
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Thank you so much for your help. 

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GOLD_MASTER
Level 9
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@Mido2022 .

You're welcome, it's a pleasure to help.
Best regards!


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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