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- HP Community
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- Re: HP rechargeable mpp2.0 tilt pen is charged but not worki...

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08-27-2023 05:59 PM
My HP rechargeable mpp2.0 tilt pen is fully charged (solid white light) but when I try to use it, it doesn't work. The last time I used it was 3 months ago and the location is registered in my computer, but now is not working. I read about uninstall something, but don't know what the hardware of the pen is or what should I do.
Also, my warranty just expired.
Appreciate the help
08-30-2023 10:59 AM
Welcome to the HP support community.
I understand that the pen is not working, I am glad to assist you.
Follow the steps mentioned in this HP document to fix the issue:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
09-07-2023 06:58 AM
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers
Sandytechy20
I am an HP Employee
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