HP rechargeable mpp2.0 tilt pen is charged but not working.

[Suri_gs]

My HP rechargeable mpp2.0 tilt pen is fully charged (solid white light) but when I try to use it, it doesn't work. The last time I used it was 3 months ago and the location is registered in my computer, but now is not working. I read about uninstall something, but don't know what the hardware of the pen is or what should I do. 

Also, my warranty just expired. 

Appreciate the help 

[sandytechy20]

@Suri_gs 

Welcome to the HP support community.

I understand that the pen is not working, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Suri_gs7]

That link doesn't work because is not directly address on what to do if the pen doesn't fix. 

[sandytechy20]

@Suri_gs7 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers