HP's inability to update AMD graphics driver - A10-9600p + R8 M445x (R7 M440)

[Onec]

Hello, So I've bought this laptop secondhand which in all in all works to somewhat good. However my problem lies with the HP official drivers who way back to 16.6 and it's too old for some of the newer games and some games wont even work with them. I've managed to get 17.4.3 to work without any errors but it seems to forget that it has a dedicated card in this laptop and only use the intergrated R5 graphics instead of the R7 M440 (M445x for dual in 16.6)

This is a mid-range laptop and is not a gaming laptop but I do expect to have official drivers from either AMD or HP to work. If I try the latest drivers (At this time, 18.5.1 WHQL and 18.9.3 BETA), I get CODE 43 and nothing works. The laptop wont even recognise them properly. 

So I've done these three things. 

Official HP drivers 16.6 - Installs properly and shows graphics properley I.E R8 M445x for dual graphics. However some games, such like WoW does not even start. 

Offical AMD WHQL 17.4.3 - Installs properly and shows graphics incorrect, R7 M340 but only uses R5 Integrated graphics in games and lowers performance greatly compared to the games working in 16.6 from HP.

Official AMD WHQL 18.5.1 and 18.9.3 BETA - Installs incorrectly and shows graphics randomly between R7 M340 and R7 M440 on different install, Gets CODE 43 all over the place. 

I've done a complete reset of computer and I've even done a complete fresh install with USB with Media Creation Tool. I've also used DDU to make sure there is no trace of old code. 

As far as I understand this is a problem HP needs to deal with. Last update is from 2016 for drivers. Two years later and a lot of improvement has been done from AMD on drivers but I cannot unlock it's true performance due to HP's inability to update the drivers. 

I'm well aware of the limitiations of laptops, but let me tell you, this does not happen with Nvidia/Intel based laptops. I also have a older Nvidia based latop but it has no problem running the latest drivers from Nvidia itself. 

So why is this? Clearly AMD has the drivers ready accordning to their website but somehow a OEM profile or whatever it is, is limiting the ability of this Laptop who has a good amount time to use to this day and future.  

P/N: P3T81EA#UUW
S/N:[edit]
 

[Onec]

I've also checked this community site now for more answers, but we're left with more questions than answers.  There is so much more than these i've found with issues similar to mine. Cleary going to HP's 16.6 isn't going to cut it anymore.  Even one of these threads has over 15000 views so many people do have issue's with this. Feel free to read them yourself, I am not very impressed.

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Driver-for-AMD-Radeon-R7-M440-card/m-...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/AMD-Radeon-R7-M440-driver/m-p/6343544...

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/amd-r7-m440-read-as-amd-r7-m340...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Re-Driver-for-AMD-Radeon-R7-M440-card...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Notebook-15-Radeon-R7-M440-Driver/...

[Onec]

 Seems like more are getting similar issue. 

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/The-problem-with-the-video-card/m-p/6...

[Jeet_singh]

@Onec,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues related to graphics drivers. Don't worry I'll do my best to help you with this.

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

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Keep me posted,

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give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[MikeRestall]

I have the same problem with my 15-aw008ax laptop.

[Cheron-Z]

Hi MikeRestall,

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