HP spectre 2024 touchpad delay

[Gergely1]

Hi there,

I have just got the newest (2024) Spectre (16 inch), and despite it having a huge haptic touchpad, I'm disappointed with the experience for multiple reasons:

- The highest possible sensitivity is still a bit slow

- There is significant lag between my finger moving and the pointer moving. I double checked it with a slow motion camera. The delay is much much larger than with a bluetooth mouse. I would expect this new haptic touchpad to be physically capable of quicker reaction times than a bluetooth mouse.

- I found no way to change the scrolling speed. This leaves me with painfully slow scrolling in my code editor (Cursor), browser and basically anywhere.

- The scrolling also seems to have some sort of delay/momentum which is also quite annoying.

-> As a result, I find myself to be less productive with this huge haptic touchpad than the comparatively tiny older touchpad on a much cheaper laptop.

Things I've tried so far:

- Change the AAPThreshold registry to 0: didn't seem to work
- Disable touchpad acceleration by first changing some "HonorAccelerationSetting" registry (or something similar) and then disabling "Enhance Pointer Precision": this did disable acceleration, but the delay seems to stay.

- Try two installations of windows: same touchpad feel in both installations

Unfortunately, I suspect the issue to be caused by Windows 11's new "Precision" touchpad feature, and I'm guessing that they decided to introduce some momentum/delay for aesthetic reasons. But I still hope that this could be remedied somehow.

I would be thankful for any help or explanation of what might be going on here.

[Irfan_06]

Hi @Gergely1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the touchpad on your new Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this link to troubleshoot the issue.

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

Refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Gergely1]

Hi Irwin6,

Thank you for your suggestions! Unfortunately, none of it helped. I have ran the bios update multiple times to be sure, it has been updated to the latest. I also tried the trackpad troubleshooting page you sent, including the hard reset.

None of it changed anything. Also, I do remember the touchpad acting differently before I ran my FIRST windows update (not now), so I would guess that's when the up-to-date drivers were installed.

The delay is subtle but quite annoying, and I fear that it is by design. At the same time, I'm pretty sure that anyone would be slower with this new introduced delay which I never saw on ANY laptop I've ever laid my hands on.. 😕

I ran extensive hardware diagnostics (and also touchpad specific diagnostics) as well, but it didn't find any issues, and I wouldn't expect it to find it, because the touchpad is technically usable, it's just annoying and a worse experience than any cheap laptop I've used.

NOTE: I also tried it on two Windows 11 installations, the one that the laptop came with and a fresh one (in hopes of being bloatware-free), and I recall the experience being the same on both.

*Also*, I've tried it on a pendrive-booted linux as well, and I think the delay was present there as well, suggesting that the issue might be deeper than the operating-system level?

I think my last hope would be that somehow it's a faulty touchpad, and a replacement would fix this issue..

Of course, I don't see how that would help the slow scrolling issue (i.e. not being able to change two-finger scroll speed).....

[Irfan_06]

Hi @Gergely1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the laptop hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support