HP support Assistant messages will not fully load on the Windows App.

[Commander_McC]

HP support Assistant messages will not fully load on the Windows App. I only get a grayed out version that you can not click in.

[Sneha_01]

Hi @Commander_McC 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with the HP Support Assistant (HPSA) app where it won't fully load the messages or content, leaving them grayed out and unclickable. This could be caused by a few different factors, including app corruption, network issues, or outdated drivers. Here are some troubleshooting steps you can follow to resolve the issue:

1. Restart the HP Support Assistant App

Sometimes, simply restarting the app can resolve temporary glitches.

1. Close the HP Support Assistant app completely.Open Task Manager (press Ctrl + Shift + Esc).
2. Check if there are any HP Support Assistant processes still running. If you see any, right-click them and choose End Task.Relaunch the app and check if the messages load properly.

2. Check for Updates

Ensure that your HP Support Assistant app is updated to the latest version:

1. Open the Microsoft Store on your computer.Search for HP Support Assistant.
2. If there is an update available, it will show up, and you can install it.

3. Reboot Your Computer

A reboot can help resolve many issues related to system resources or network connections:

1. Save your work and close any open programs.Restart your computer.
2. Once your computer restarts, try opening the HP Support Assistant app again.

4. Run Windows Troubleshooter for Apps

Windows has a built-in troubleshooter that can identify and fix app-related issues:

1. Open Settings (Windows + I).Go to Update & Security > Troubleshoot.
2. Select Additional troubleshooters.Choose Windows Store Apps and click Run the troubleshooter.
3. Follow the on-screen instructions and let Windows detect and fix any issues.

5. Reset or Repair HP Support Assistant

If the app itself is corrupted, you can repair or reset it from within Windows:

1. Open Settings (Windows + I).Go to Apps and search for HP Support Assistant in the list.
2. Click on HP Support Assistant, then select Advanced Options.
3. You will see two options: Repair and Reset. First, try Repair and check if the issue is resolved.
   • If that doesn’t work, try Reset (this will remove app settings but preserve your data).

6. Reinstall HP Support Assistant

If the above steps don’t work, reinstalling the app might be the solution:

1. Open Settings (Windows + I), then go to Apps > Apps & Features.Find HP Support Assistant in the list and click Uninstall.
2. After the app is removed, go to the Microsoft Store and reinstall the HP Support Assistant app.Once reinstalled, open the app again and check if the messages load properly.

I hope this helps.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.