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HP tilt pen does not write on Spectre x360

HP Recommended
Spectre X360 13-aw0xxx convertible
Microsoft Windows 10 (64-bit)

Hi, 

 

I purchased a spectre x360 recently and it comes with a tilt pen. I could not get the pen working - I can pair it with the laptop and use the presentation mode. Even in the pen mode, I can use the buttons but it does not write on screen. I tried in different applications (since I know it does not work in Windows white board) but it does not work either.

 

I have been spending hours on trouble shooting and installed a pen driver (following the advice on HP support site, see below) but it does not work.  

HP Tilt Pen Driver (Windows 10 v1809)
Version: 1.0.0.6
Revision: B
 
I also located the pen driver under the laptop software and drivers (see below) but when I tried to install it, there was an error message - the driver is supported on this OS version (10.0.18363). 
 
 

HP Tilt Pen Driver (Windows 10 v1903)

1.0.0.8 Rev.A 1.4 MB Aug 8, 2019

 

Now I really dont know what to do. Would really appreciate someone to help and point to a direction. Maybe it is just a compatible issue between the pen and the laptop? but then why would HP send a pen in the same package if it is not compatible?

 

Thank you. 

 

JingJing

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@JingJing 

 

The following driver might work - it is rated for Windows V1909 (not 2004).

 

sp101635.exe

 

Information files

sp101635.cva

sp101635.html

 

[Devices]
ACPI\VEN_ELAN&DEV_2514="ELAN EzTouchFilter"
ACPI\ELAN2514="ELAN EzTouchFilter"
ACPI\VEN_ELAN&DEV_0732="ELAN EzTouchFilter"
ACPI\ELAN0732="ELAN EzTouchFilter"

 

[Operating Systems]
WT64_1909=OEM

 

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre 13-aw0000 x360 Convertible PC series

 

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Kind Regards,
Dragon-Fur
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Thank you very much. I have installed the driver as suggested but it still does not work. I can successfully pair the pen with the laptop and use the presentation mode but no luck with writing / erasing. 

 

Any other possible solution? Thanks. 

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@JingJing 

 

You are welcome.

 

Which Windows edition, version, and build are you running?

 

To see which version of Windows 10 is installed on your PC:
 Settings > System > About

Scroll down

Check the Windows Specifications  for

 Edition

 Version

 Build

 

 

Reference - HP Tilt Pen

YouTube > Set Up and Use the HP Tilt Pen | HP Accessories | HP

 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

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Kind Regards,
Dragon-Fur
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Thanks. My Windows specifications: 

Edition: Windows 10 Home

Version: 1909

OS build: 18363.836

 

Thanks!

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Hi there, 

 

wonder if there is any update or solution to my issue? should I call HP support if it is a product faulty problem? 

 

Thanks 

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@JingJing 

 

Sorry, your post was lost in the pile - it's no excuse, of course, but it does happen.  Apologies.

 

The driver is the newest version I have (or at least have found) 

Version=1.0.0.9

 

Did you remove (uninstall) the existing driver before installing the replacement?

There is not much more to it - Restart the computer after the driver is updated...

sp101635.exe

 

Rats.

 

What else?

I would suggest a new Bluetooth driver - at this moment I don't have one to offer.  Will Check.  This is a long shot since the pen does pair.

 

I suspect I'm missing something - I don't have a stylus compatible computer; I am working without proper reference.

 

Yes - 

If the computer is under warranty, and the pen came with the computer, the pen is under warranty, too.

 

Use the Serial Number of the computer to open the case - explain the issue, that you have tried uninstalling / updating the driver, whatever else seems relevant, and ask for an assist.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

------------------------------------------------------------------------------------- 

USA / Canada

   Contact Official HP® Support | HP® Customer Support

 

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

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UK

For faster support, first submit information / case online: HP Customer Support UK

 

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Option - HP Support is on Facebook!

HP on Facebook

 

 

READ – Be Informed – Be Aware

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

 

Reminders

 

HP Support does not publicly post contact numbers.  Please submit your case online

  • Provide all the requested information to submit your online case
  • Explain the problem > Ask for help
  • Submit the case
  • After the case is submitted, Contact information for your area will be displayed on your screen
  • Reminder:  Wait times can be long – HP Response centers are very busy.

 

 

  • Use Device Serial Number to submit the case (do not post private information on the Community).
  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
  • HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
  • HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Warranty Check

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

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Answered? Click "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
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Thank you very much. Will try the HP support then. 

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@JingJing 

 

You are welcome.

 

Sometimes that is indeed the solution / answer.

 

Stay Safe.

 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

 

Kind Regards,
Dragon-Fur
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