HP wireless TV Connect 2 and Windows 8.1

[Sebastian1979]

I cite your own product description:

(Requires any PC with availableHDMI and USB port.) from http://www.shopping.hp.com/en_US/home-office/-/products/Accessories/Specialty-Products/QE389AA

So referring me to the ASUS product support is kind of a lame excuse...

I also didn´t get the impression that you could fix it for anybody else... at least based on the entries in this forum...

So... What are your refund policies?...

[Sebastian1979]

this seems to be a general issue:

https://communities.intel.com/thread/45617?start=0&tstart=0

[Ramvoo · Accepted solution]

The Solution: As stated previously, in the control panel go to Devices and Printers...go to the bottom to the Unspecified section...right click on HP Wireless Video Transmitter and select properties. Go to the Hardware Tab. In the device functions section Highlight HID-compliant vendor-defined device and click properties at the bottom. Click on Disable device at the bottom. The HP wireless transmitter and receiver connect properly automatically.

[Sebastian1979]

As stated previously... NOT WORKING!!!

[Ramvoo]

I got it to work...it has been working with out any problem...

[doncrane]

All that did was disable it so it doesn't work at all.

[Dombarty]

Hi, how are you doing? Shouldn't I get a Kudos or at least some kind of acknowledgement for posting the solution that actually seems to work? My frustration level went through the roof when the pc to tv wireless failed upon upgrading to 8.1 pro. But I wouldn't give in even after several hours of going back and forth with chat support whose conclusion was to revert to 8.0 which any sane person wouldn't do. So after hours more of trying to get the wireless to work, also which any sane person probably wouldn't do, I hit upon the "disable device" solution. Thank you very much and I really hope that Sebastian1979 gets it worked out.

[Ramvoo]

Doncrane,

I would suggest uninstalling or deleting HP wireless video transmitter from the unspecified section of devices and printers. Unplug the hdmi transmitter device from your computer....restart windows and then reconnect it....windows will quickly install drivers. Following the instructions in my previous post exactly....and it should work....it worked for me.

[Dombarty]

Thanks for the Kudos!!

[stozk]

I can confirm that the solution works (disabling it as described here).

It worked for my Samsung Series 7 Ultrabook running Win 8.1

Funny thing is, that it breaks the 5 GHz Wifi. The second I unplug the transmitter, my Wifi works again. I guess I'm switching to the 2,4 GHz Wifi then, which keeps working.

I'm going to re-update my Desktop PC to 8.1 again and check if it's working there too. Had to reinstall Win8 on there because the wireless transmitter didn't work.

Update:

Also worked on my Desktop PC after updating to 8.1 by deactivating the device from "devices and printers"