HP x360 convertible 11-p110nr touchscreen not working after restore

[PaPaTSWIdaho]

Thanks for helping!

After  system restore on my HP x360 convertible 11-p110nr, the  touch screen does not work when in windows 10 home Version 10.0.15063 Build 15063  

loaded HP diagnostic tool "sp78614"  - F2 on boot

shows the touchscreen drag and drop and touch are working fine ... but when boot into windows will not work.  has to be a driver somewhere

troubleshooting comes to a dead end when trying to  "Verify the touchscreen driver is enabled" under human interface devices, there no "HID-compliant touch screen"  listed. 

please help.

everythign else works great on this machine and i really like its compactibilty, battery life and its really quick!

[Chimney_83]

Greetings @PaPaTSWIdaho, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your computer where touchscreen is not working after system restore, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you tried to update all the drivers using HP Support Assistant?

Recommend you boot the computer to recovery manager by tapping F11 repeatedly on startup. 

Once the computer is in the recovery manager mode, test the touchscreen. 

If you are unable to use the touchscreen in recovery manager, please contact our phone support for any service options available. 

If you are able to use the touchscreen in recovery manager, please restart your computer. 

Run HP Support Assistant to update or install any missing drivers on your computer. Click here to know more about HPSA. 

For other troubleshooting steps, please refer to this HP Guided troubleshooter for assistance. 

Let me know how it goes. Good Luck. 

[PaPaTSWIdaho]

Hi there Chimney_83 - thats pretty cool handle.

hp support asistant loaded, and verified all drivers are current.

also recovery manager, the touch screen test works fine .. 

i just noticed ... today.... a Heads up ... notice by MSFT - asking for a restart.

going to reboot and give it a whirl again

[PaPaTSWIdaho]

did a reboot and issue remains.

recap - touch screen works in test mode but not in windows operating system.

Bios is most current from HP - Version/Date Insyde F.16, 3/31/17

HP support assistant, drivers  verified as current for make / model / serial number

touch screen worked prior to system restore, but now does not work.

system information notes "no pen or touch available for this display"

please verify the windows 10 driver for this make and model is proper in the HP library - its the only thing that makes sense 

[PaPaTSWIdaho]

more digging found the maintenance and service guide for this machine.

it didnt really help, i was looking for how to perform a hard reset

http://h10032.www1.hp.com/ctg/Manual/c04784406.pdf

other forums say to hold the power button for 15 seconds.

im willing to try anything ... anymore.

[Chimney_83 · Accepted solution]

Thanks for the reply and trying all the suggested steps. 

Request you to uninstall all the HID vendor defined devices from device manager. 

Restart your computer and install all Windows updates and run HPSA again. 

Install Intel controllers for the below links and check. 

Intel Chipset Installation Utility and Driver

Intel Serial IO Driver

Update the BIOS from this link. 

Install these updates and check. 

Keep me posted. 

[PaPaTSWIdaho]

SHA...WING!!!!

you did it!  what ive been looking for for over a couple months now.

scouring over posts, frustration, i sincerely apppreciate your help Chimney_83

thanks - the touch is working perfectly.

thanks again

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance. 

[PaPaTSWIdaho]

just updated machine to 1709 and now the touch screen does not work

please help again, i installed the 2 drivers and updated the BIOS which fixed it last time.

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@Chimney_83 wrote:

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance. 

---

[PaPaTSWIdaho]

Found the file needed to update the touch screen

Intel Serial IO Driver its sp72332

use this for the HP Convertible x360 P1F14UA#ABA

next time an update is applied and you loose the touch screen functionality.