HP x360 laptop's touch screen is not working. It's sensing touch automatically

[Chirag_R]

I purchased HP x360 convertible 131TU touchscreen approx. 2 years back. Now, it's touchscreen display is not working properly.

It's giving automatically  touch sense. I am unable to use my laptop due to this issue.

Temporarily I have disabled touchsreen driver fro Device Manager, but can anyone suggest me permanent solution?

Thanks

[Riddle_Decipher]

@Chirag_R Just to clarify, did you check if the issue persists in BIOS? if not I recommend checking if the Touch is working on the BIOS screen (Accessed by tapping on F10 while restarting the computer).

• If it works on bios, it's a software issue: please reinstall the display drivers, install the latest updates for the display adapters and BIOS, if the issue persists,  
• You could reinstall the windows using the recovery partition or the recovery media to fix the issue.
• If it doesn't work on BIOS either, it's a hardware failure and I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Chirag_R]

Hi Riddle_Decipher,

Thanks for your quick response. 

As per your suggestion, I checked in BIOS mode, and my touchscreen is working OK over there. I hope, it's not a hardware issue, since my device warantee is over.

Later, I updated BIOS driver, but issue persists.

Than I tried to update display adaptor drivers(sp82511.exe-Intel High-Definition (HD) Graphics Driver - Braswell (Windows 10 v1709)), but it's showing error "This computer does not meet the minimum requirement for installing the software ".

Was I installing correct version of display adaptor or I should try something else. 

Or shall I try to reinstall the windows using the recovery partition or the recovery media to fix the issue.to fix the issue.

Please suggest further. 

Thanks

Chirag

[Riddle_Decipher]

@Chirag_R The good news is that this is not a hardware issue, considering it works fine on BIOS, possible software malfunction, and if the updates haven't helped, I recommend creating a new user account to check if that works, if not, please perform a backup of all your important data and initiate a system reset using these steps: Click here

If this doesn't help, you may need to use the recovery media: Click here for instructions.

I hope that helps!

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, 

Have a great day!

[Chirag_R]

@Riddle_Decipher Thanks for your suggestions....

As you suggested, I tried by creating a new user account and system reset, bu both didn't work.  😞

At last, now I have to use System Recovery. So before proceeding to it, I have some queries regarding it, if you could help me more:

1. Will it format all my drives/partitions (C:, D:, E: etc) or only C drive (windows drive). So I could decide, whether I have to take back up of only C drive or all other drives as well.

2. Shall I chose option of  "Recovery using HP Recovery Manager" and do the recovery without any media or I have to create a recovery media?

Please suggest.

Thanks...

[Riddle_Decipher]

@Chirag_R Normally, HP only creates C & D drives, and the D drive contains the recovery partition and its encrypted files, you can only backup the data you have on the C drive, and its recommended you do the backup online or on an external storage as the C drive will be completely wiped out and reinstalled to resolve corrupted files, if that doesn't work, then, you may want to create and use the recovery media to remove both the C & D drive before reinstalling them both automatically as a part of the recovery media program.

Except for the backup, everything else pretty much happens automatically, just follow the screen instructions for details.

And let me know if you need anything else.

Good luck!

[Chirag_R]

Hi, I was about to follow Recovery option suggested by you, but before proceeding to Recovery, I checked again my touchpad in BIOS mode. It was showing same error in BIOS this time. The display was sensing multiple touchpad in BIOS mode too.

What to do further. Please suggest.

Thanks

[Riddle_Decipher]

@Chirag_R If the issue occurred on BIOS too, this confirms a hardware malfunction and I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

[Chirag_R]

Yes, my device is out of warantee now. It's expired on 24th Feb 2018.

I have sent you a private message along wih other details.

please check.

Thanks..

[Riddle_Decipher]

@Chirag_R I've checked your private message and I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.