HPEnvy keyboard no longer working since 09/2023 windows update

[ThePPAL]

Is HP going to send out an update for the integrated keyboard for Windows 11??  If not, why provide us with the links to upgrade to Windows 11 if you are not supporting your product?   No more HP products for me, terrible business practice to "bait and abandon".  Shame, HP, shame!

[Irfan_06]

Hi @ThePPAL,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop keyboard.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[ThePPAL]

Appreciate that you took the time to reply.  I am always reluctant to go into BIOS level structure, I am not technical. I am an older person who remembers the years of the black screen and flashing green characters when going into the root structure of laptop was to be avoided at all costs, a place where a wrong move could wreak havoc.  It turns out that simply going to my Norton Drive app allowed me to revert back to a prior keyboard driver and I am back in business.  Just wish HP Customer Support could have suggested that, rather than refuse to help AT ALL.  I am no longer a fan of HP, they give us a link to upgrade to Windows 11 but then leave us out to dry when the updates aren't syncing....