Have a problem with duplicate cursor

[sdcbb5]

after working for a short time, a second cursor will appear on my screen. Always in the same area.  Interferes with completing tasks and slows laptop.  tried malware removal.

any thoughts?

sdcbb5 

[Betty0610]

@sdcbb5

Welcome to the HP Support Community.

Go to the tab "Changing mouse pointer speed" from this document: https://support.hp.com/in-en/document/c03385366#:~:text=In%20Windows%2C%20search%20for%20and%20open%...

Disable pointer trails by unchecking it.

Also, create a new account and check if that works: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[sdcbb5]

I will try it today.  I had a hard time logging in to this support. 

thank you,

sdcbb5

[Echo_Lake]

@sdcbb5

Thank you for posting 

Work on it as per your convenience and keep me posted on the results.

[sdcbb5]

I tried the suggestion and it did not work.

Thoughts?

sdcbb5

[Echo_Lake]

@sdcbb5

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows)You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.