Having trouble updating Intel UHD Graphics 620 driver

[Chrisinkingwood]

I use my HP Spectre x360 for photo editing with Adobe Lightroom while traveling. I upgraded to Windows 11 a few months ago with no issues. But recently Adobe upgraded Lightroom and now whenever I open the program I get a message saying the Intel UHD Graphics 620 driver may have performance and stability issues and that I should upgrade to Version 100.8476 or later. 

I have gone to the HP support to update the driver but first of all they don't list Windows 11 as a choice for operating system. I did get to the driver support page at Intel but got an error message saying the driver is set by the computer manufacturer and can only be upgraded by going to the HP site. 

[Nal_NR]

Hi @Chrisinkingwood,

Welcome to the HP Support Community. 

I'd like to help!

There are no drivers available currently for Windows 11 for this unit. You may want to go to the Windows 10 version. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Chrisinkingwood]

It seems like pretty poor tech support that you don't have the drivers for the latest OS Windows 11! Especially since Microsoft  has indicated it will stop supporting Windows 10 in the near future. And this laptop is only a few years old, not some ancient model. Will HP be providing Windows 11 drivers in the future. If not I think maybe I will find a different manufacturer for my next laptop.

[Nal_NR]

Hi @Chrisinkingwood,

I totally understand your frustration. However, To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you reach out to our phone support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!