Hello for some time now I have had issues with my HP Chromebook clicking and zooming in on things

[Jaydence]

When ever I open my Chromebook it will scroll in randomly and the mouse will disappear and reapers and click on stuff I don’t want it to.

[Hawks_Eye]

Hi @Jaydence 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you are experiencing issues with the touchpad on your HP Chromebook. Here are a few troubleshooting steps that you can follow to resolve the problem:

Troubleshooting Touchpad Issues on HP Chromebook

Check for System Updates:

• Ensure your Chromebook is up to date. Go to Settings > About Chrome OS > Check for updates. Install any available updates.

Restart Your Chromebook:

• Sometimes, a simple restart can resolve touchpad issues. Click on the bottom right corner where the time is displayed, and select Power to restart your device.

Check Touchpad Settings:

• Go to Settings > Device > Touchpad. You can adjust the sensitivity and other touchpad settings here. Ensure you haven’t accidentally enabled any accessibility settings that might affect touchpad behavior.

Disable Tap-to-Click and Other Settings:

• Sometimes accidental taps can cause issues. You can disable Tap-to-click and other settings temporarily to see if it helps. Go to Settings > Device > Touchpad and uncheck Enable tap-to-click.

Clean the Touchpad:

• Ensure that the touchpad is clean and free from dirt or debris that might cause random movements.

Use External Mouse:

• If the built-in touchpad is causing issues, you can temporarily use an external USB mouse to see if it works fine.

Powerwash Your Chromebook:

• If the above steps don't help, you can perform a factory reset (known as Powerwash) on your Chromebook. This will reset the device to its original settings. Note: This action will delete all local data, so make sure to back up important files. Go to Settings > Advanced > Reset settings > Powerwash.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Jaydence]

Hello I have tried all the solutions u have provided for me and none have them have worked sadly my computer is still zooming in and kinda bugging still I was wondering if u had any other solutions or ideas that may help me with this issue 

[Hawks_Eye]

Thanks for sticking with it, @Jaydence—I know how frustrating it is when your Chromebook seems to have a mind of its own. 

Since you’ve already tried the standard fixes, let’s dig a little deeper with some advanced steps that have helped others in similar situations:

🧠 1. Perform a Hard Reset

This clears low-level glitches without deleting your files.

• Turn off your Chromebook.
• Press and hold Refresh (⟳) and tap the Power button.
• Release both when the Chromebook starts up.

🧼 2. Clean the Touchpad Physically

Even a tiny bit of debris can cause phantom clicks or zooming.

• Power off the device.
• Use a microfiber cloth with a bit of isopropyl alcohol to gently clean the touchpad edges.
• Let it dry completely before powering back on.

🔧 3. Check for Accessibility Zoom Settings

Sometimes screen magnifier or automatic zoom gets enabled by accident.

• Go to Settings > Accessibility.
• Turn off Screen Magnifier, Automatic Clicks, and Full-Screen Magnifier if they’re on.

🧪 4. Test in Guest Mode

This helps rule out user profile corruption.

• Sign out of your account.
• Click Browse as Guest.
• Use the Chromebook for a bit—if the issue disappears, your user profile may be the culprit.

Let me know if you’d like help backing up your data before a Powerwash or if you want to try a specific step together. We’ll get this sorted!

Thanks,

Hawks_Eye

[Jaydence]

Hello again I have tried these options and none have worked.  I tried power washing several times and I looked at my settings and whipped the computer touchpad down and I have tried logging in as a guest. Do you have any more ideas that may work or any other solutions?

[Hawks_Eye]

@Jaydence 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Thanks for sticking with it—this sounds like a truly persistent issue, and I admire your patience. Since you’ve already tried Powerwashing, guest mode, accessibility settings, and physical cleaning, we’re likely dealing with either a hardware-level fault or a firmware/driver glitch that isn’t user-fixable.

Here are a few final steps worth trying before considering service:

Deep-Dive Fixes for Chromebook Touchpad Glitches

 

1. Check for Hinge-Related Pressure

Some users have reported that pressure on the hinge or chassis can cause phantom touchpad input. Try gently adjusting the screen angle or lightly pressing near the hinge to see if the behavior changes.

 

2. Disable Tap Dragging and Reverse Scrolling

Go to Settings > Device > Touchpad and:

• Turn off “Enable tap dragging”
• Turn off “Enable reverse scrolling”
• Set Touchpad speed to medium

These settings can sometimes reduce erratic zooming or ghost clicks.

 

3. Perform a Hardware Diagnostics Test

If your Chromebook supports it:

• Press Esc + Refresh + Power to enter recovery mode.
• Then press Ctrl + D to enable developer mode (⚠️ this will wipe your data).
• From there, you can access deeper diagnostics or reinstall Chrome OS.

Let me know if you’d like help backing up your data before trying this.

 

If none of this helps, it’s likely a touchpad hardware fault or a loose internal cable, especially if the issue worsens with movement or screen angle. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye