Hi, I have a problem with the touchscreen.

[15m-eu0033dx]

Hi,

I have a problem with the touchscreen. It is not responsive at all. Component check in BIOS does not show touch screen

Windows 11 indicates that No pen or touch input is available for this display, but it used to work well. When opene device manger, I see the following situation:

I figured out that one 12C HID Device Driver is responsible for the touchpad ( I was able to disable and enable it in the Device manger) The second 12C HID Device should be responsible for the touchscreen, but it has error 10

3

I reinstalled windows11  3 times, but it did not help.

Also, I tried to reinstall the driver, but I could not find on HP website. Could you please advise?

[Raj2111]

Hi @15m-eu0033dx 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please find the link to install drivers , Clikc HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[15m-eu0033dx]

I have tried everything that is a possible solution and I am not able to find a driver using your link can you send me the manual driver link so that I can install it to solve the touchscreen issue? As I have mentioned the touch screen is not showing even in the bios after my Windows update please give me an authentic solution or update for fixing this. Thanks

[Raj2111]

Hi @15m-eu0033dx 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please provide me the product number ?

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

-Regards
Raj-HP Support

[15m-eu0033dx]

This is product number of my laptop

HP ENVY x360 Convert 15m-eu0033dx (4N6R5UA)

[Raj2111]

Hi @15m-eu0033dx 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please update bios, Click here

Update screen sensors, click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[15m-eu0033dx]

can you also provide the exact window for my laptop and Its link there is also a need for HID compliant touchscreen driver's exact manual link for it also

[Raj2111]

Hi @15m-eu0033dx 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the software.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

We appreciate your understanding and patience.

Take care and have a good day.

-Regards

Raj-HP Support

[15m-eu0033dx]

hid compliant touch screen driver I NEEED THIS DRIVERS LINK TO RUNMY TOUCH 

[sumair123]

can you also provide the exact window for my laptop and Its link there is also a need for HID compliant touchscreen driver's exact manual link for it also

Wolf Cut Men