Hinge detached

[Jothsana]

While I was opening my laptop, the screen popped out from the shell it was being held in. I'm not sure how, but all three screws holding the screen to the plate at the back broke off. The hinge was abruptly broken so I quickly shut the laptop down. I know I am out of warranty but is there any way to fix this for a fee. Right now I'm worried that the entire back of the screen will have to be replaced. As far as I can see the hardware is still fine, but the hinge is detached on one end of the laptop. 

[Nal_NR]

Hi @Jothsana,

 Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Blugtr]

Hello, my wife's HP Envy x360 Convertible Model 15t-ed000 now has a broken hinge.  We can neither open (or close) the screen for fear of breaking the screen.  Is there someone out there that can provide type of support?  This laptop was purchased in Dec 2020, and we have had no other issues with it.

Chad

[Anand_Andy]

Hi @Blugtr,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP Envy x360 Convertible 15t-ed000. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!