Hinge detaching on HP Envy 13 ba0505sa

[JR710]

I bought this laptop from Currys in September 2020 and over the past year or so, the right side hinge has been detaching.  I haven't been able to deal with it as I have needed my laptop constantly but the situation now needs to be rectified.  I really need to know if there is a solution, as I have read that it is not repairable. 

I also need to know whether there is a safety risk in continuing to use it, as the power lead connection is on the right side, close to where the hinge is situated.  I have to be very careful in opening and closing the lid in case it comes off completely.

The Envy is a joy to use and I want to make sure I get the most out of it as the cost of purchasing it was paid for out of an inheritance.  Given the cost of £849, I would expect the laptop to have a life of over five years, especially as it is for home use only.

Please can anyone help?

[Irfan_06]

Hi @JR710,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the laptop hardware and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support