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‎04-28-2025 10:35 AM - edited ‎04-28-2025 10:36 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa0000 (599K0AV)

I own an HP Victus Gaming Laptop 15-fa0xxx, and recently, the hinge broke due to what seems to be a manufacturing defect. I have noticed many other Victus users facing the same issue, which raises concerns about the product's durability.

The hinge issue appeared  after my warranty expired on August 13, 2024, and if not addressed soon, it might lead to display damage, increasing repair costs. This seems like a design flaw affecting multiple users.

has HP acknowledged this issue? I would appreciate any guidance on how to get this resolved.

Looking forward to your responses 

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1 REPLY 1

‎04-29-2025 12:07 PM

HP Recommended

@Nithya_12, Welcome to the HP Support Community! 

 

We're here to help you tackle that Hinge issue! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards, 

ZOEY7886
I am an HP Employee

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