Hinge on the HP ENVY completely detached and is breaking upon opening the laptop.

[DanCortez]

My HP ENVY x360 Convertible 15m-ed0xxx laptop hinges have completely detached upon a standard opening of the laptop. The hinges have detached and are cracking and harming the display more and more when I open or close the laptop screen. The screen is cracked in the bottom right corner of the laptop and is only going to get worse. This just happened today less than an hour ago. I'm hoping there's some sort of recall or reimbursement I can receive for this issue.  I even reached out to a laptop repair store and they reported that this is a common mishap occurring in this specific consumer model of laptop. They mentioned it would be worth more to purchase a different laptop than to repair it because it will happen again considering he's speaking from experience with a prior client who had the same model of laptop with the same hinge issue. He mentioned that the display structure is simply too heavy and over time this sort of issue occurs due to poor display structure and that it is not the fault of my own that this occurred. I use this laptop for work and school and is my most prized possession so please someone reach back out and help.

[A_Gayathri]

Hi @DanCortez, 

Welcome to the HP Support Community

I understand you are facing an issue with your Hinge on the HP ENVY completely detached and breaking upon opening the laptop. Not to worry I will help you to get a resolution to resolve the issue.
 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support