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‎11-28-2019 06:42 PM

HP Recommended
Product: HP 15-bs1xx
Operating System: Microsoft Windows 10 (64-bit)

I have owned an HP 15 bs1xx for exactly two years (black Friday in 2017). It sits on a desk so it is rarely closed except when having to travel to the office (about once/month). Last month, I heard a crack when closing the lid. Now the screen comes off the display when closing the lid. Based upon the posts on the forum, this seems to be a known issue with HP laptops and how the hinges seize preventing the laptops from opening or closing without effort. I do not want to purchase another HP laptop if they are only going to last two years so hoping to find a way to resolve. Anyone know an easy way to replace the hinges on a fairly new laptop? 

1 REPLY 1

‎11-28-2019 08:08 PM

HP Recommended

@Steve29708

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.


 

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