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HP Recommended

  I have a HP laptop, but I couldn't include the serial number so I'll tell you what components what i have in my laptop first, I have an intel i5 6200U CPU, 8 GB DDR3 ram, a toshiba mq01abd100 ( I dont know what this is ), an intel dual band wireless ac 3165 wifi and I have 2 GPUs, an intel hd graphics 520 and an nvidia 940M which isnt in use right now, I got these from task manager.

  

  So, my problem is that I have horizontal lines on the bottom and top of my screen, the ones on the bottom are dark and make things which is underneath it distorted, like my task bar. I didn't care about those much because I thought they would go away but they kept expanding until they covered about an inch of my screen. I decided to post this thread because I noticed that a white horizontal line appeared on the top of my screen which is very annoying because it blends in with almost every website and when I watch a youtube video or go fullscreen it'll be there, it's very annoying, how do i fix this?

 

1 REPLY 1
HP Recommended

@miqi222 Welcome to HP Community!

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

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