Horizontal lines on top of screen

[Linusj]

Hello!

I have a problem with my monitor.

The monitor is displaying horizontal lines on top of the screen and a vertical line on the right side.

It will do this when connected to two different computers och also when not connected at all.

It will also show the lines over the built in settings menus in the monitor.

The guarantee time is over.

I wonder however if this is a repairable issue? The monitor has only about 100h of use and it would be good if it could be repaired (for less cost than a new one of course)

HP ENVY 27s 4K monitor

horizontal and vertical lineslines when not connected

[Linusj]

More pics

lines over menu

[The_Fossette]

@Linusj

I reviewed your post and I understand that you are getting horizontal and vertical lines on the display.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the images you have shared, and it looks like a hardware issue. I recommend you contact support and check the available service options.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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