Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-15-2023 11:25 AM - edited ‎10-15-2023 11:26 AM

HP Recommended
Product: HP ENVY 15.6 inch Laptop PC 15-ep1000 (322X7AV)

Hi all, 

Came back to my laptop and noticed multiple thick light horizontal lines across my screen. Thought it's a software glitch, so I've done all the checks, drivers, bios etc. and nothing helped. Everything is up to date. Tried to switch between the graphic cards, but the issue remained.

 

99% sure it's hardware, but don't know what caused it.. I didn't dropped it, spilled water into it.. and don't have a cat or anything that could do something to it while I was away!

 

Any idea what caused it and how to fix it? Thank you!

 

PXL_20231015_170613586.jpgPXL_20231015_170633193.jpg

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.