• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎08-08-2017 05:36 PM

HP Recommended
Product: Envy 17-n100nl
Operating System: Microsoft Windows 10 (64-bit)

Hello Everyone!

 

Quickly to the point: all the hotkeys (all of them, brightness, volume, planemode) suddenly stopped working, without any clear cause behind it, meaning I haven't installed any new software recently (> 1 month). After I realized I both checked new HP updates via HP support assistant and installed them + I went in the BIOS and tried to Disable and re-Anable the function key status. Neither of these things worked.

 

Any suggestion?

Thank you!

Tommaso

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2017 11:43 AM

HP Recommended

OK, solved it!

I looked at some old posts about the same problem on different machines, and messing around with the PnP monitor driver I was able to make the hotkeys work again!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-09-2017 11:43 AM

HP Recommended

OK, solved it!

I looked at some old posts about the same problem on different machines, and messing around with the PnP monitor driver I was able to make the hotkeys work again!

Was this reply helpful? Yes No

‎08-20-2017 05:35 PM

HP Recommended

How did you fix it? Mine were working fine last night. I think something updated, and now I can't use the keys to change audio or brightness. Holy cow, it's working again. Don't know why. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.