Hover select

[Jim75771]

My laptop tends to select/open items when I hover over them for a second or two.  My laptop has a Synaptics clickpad and the driver is the latest.

[Echo_Lake]

@Jim75771

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Jim75771]

To answer your questions:

1. Windows 10 recently updated but the problem existed before the update.

2.  This laptop was bought from Amazon as a used PC. When I received it the PC didn't work at all. Tests showed the memory had failed. I sent it to a HP repair center. It was repaired and returned. I did change some of the clickpad settings to try to eliminate the problem. I set the sensitivity to minimum and I can't remember if I changed anything else. It has a Synaptics clickpad.

3. It never worked fine since I have had it.

I will try the troubleshooting steps you suggested and let you know how they worked. By the way it seems to work at its worst when I cursor to the arrow  on the right that scrolls the screen. I can hit the left button on the clickpad one time and it will scroll to the bottom of the page.

[Riddle_Decipher · Accepted solution]

@Jim75771 I appreciate the details, however, while Echo_lake is away, I had a few steps that may help you resolve this once and for all,

1. Open the Control Panel (icons view), and click/tap on the Ease of Access Center icon.
2. Click/tap on the Make the mouse easier to use link. 
3. Check (on) or uncheck (off ) Activate a window by hovering over it with the mouse for what you want (ensure it's off), and click/tap on OK.

And if that doesn't do the trick, try the below steps:

Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[Jim75771]

Evidently my touchpad (clickpad) has failed. I installed a usb mouse and disabled the touchpad using the Windows 10 settings. I have been using the laptop that way for over an hour and I have had no problems. Prior I particularly noticed the problem when I was using Outlook. I would frequently delete an email by simply hovering over it. With the mouse I haven't experienced that. If the touchpad has failed how do I replace it?

[Riddle_Decipher]

@Jim75771 I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.