How can I put my chromebook back to touch screen?

[Tdowns95]

Hi! I bought this "chromebook-15-de0021cl" a few months ago and i swore it was touchscreen when i bought it! While i was setting it to my google account, i must have done something to it make it stop being touchscreen. It was unintentional ofcourse but now i dont know how to put it back. I am not very tech savvy and i never found anything helpful in the settings to switch it back. Please help , thanks for reading.

[praveen196]

@Tdowns95 Welcome to HP Community!

I understand that you are facing issues with touchscreen.

Please perform the hard reset and check.

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

1. Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.

2. If necessary, press power button again to turn on the laptop.

If the issue still persists, please conatct our phone support and check for the support option. They will help you.

Or you can conatct the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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