How do I claim hp care pack on accidently sleeped and broke my leptop display?

[Samay2265]

I have carring my leptop to the university while there was a rain outside, so I was not aware of the sleepery surface of the road and accidentally fall on my back it cause display damage to my leptop. I'm international student in Australia from India. I have 2 year hp care pack protection and really hopeless how to claim it cause of no HP center or store in my city. I really need to repair it as soon as possible. It makes trouble in my study. I'm doing master in IT. The only thing I use to study is my leptop. 

I know the customer service of the ho is too good. And now im suffering from this situation.

How can I claim my hp care pack to cover my damage.

[A_Gayathri]

Hi @Samay2265,

Welcome to the HP Support Community

I understand you accidentally slipped and broke the display screen and want to know how to claim the care pack. Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that Repair needs to be set up  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee!

[Samay2265]

Case ID- 5115772640

Case created

Dec 01, 2023

Status

Open

Product number

2R2H7PA

Serial number

5CG0500FV6
i already got an call me back service to know what should i do, and explain my situation. this above mentioned details of that open case. is this about my calming or just detail that i contacted customer service.

if it is then how do i check my claiming status, when service will come to my home address?

if it's not then please you file my case to claim and give me the updates of my claiming case.
thank you for replaying I really appreciate it.

regards samay.

[Raj_05]

Hi @Samay2265,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support