How do I disable tap-to-click on my laptop touchpad?

[fedcomic]

How do I disable tap-to-click on my laptop touchpad?  It's driving me insane.  All I see is an option to decrease sensitivity, and even at the lowest sensitivity, it's nuking my productivity.  

[Jeet_singh]

@fedcomic,

Thank you for posting your query on HP Community,

Please share the product number of your PC to assist you better.

You may follow the steps suggested in this support document - HP Notebooks with Synaptics TouchPad - How to Disable the "Double Tap to Enable or Disable TouchPad"...

To disable the Double Tap to Enable or Disable TouchPad feature, open the TouchPad tab in Mouse Properties.

1. Click Start , and then type mouse in the search field.

2. Click Change your mouse settings.

3. Click Additional mouse options.

   

In Mouse Properties, click the TouchPad tab.

1. To disable the Touchpad when using a USB mouse, check Disable external pointing device when external USB pointing device is attached.
    

   Figure : Disabling the Touchpad

   
    

2. To determine if the icon for the Touchpad is displayed in the taskbar, and if it is, how it appears, make the appropriate selection under Tray Icon.
    

   Figure : Tray Icon settings

   

If the issue persists uninstall the touchpad drivers from device manager and update the BIOS and touchpad drivers from the link below.

You can update the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this document to further troubleshoot touchpad issues with your PC.

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[fedcomic]

In Mouse Properties, there is no TouchPad tab.

Where do I find my product number?  It's not on the outside of the laptop anywhere.

[Jeet_singh]

You may use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Open HP System Information:

Find the product information with the HP System Information tool.

Using the notebook keyboard, press the Fn and Esc keys to open the HP System Information window. In Windows 10, you might need to download HP System Information from the Windows store.

NOTE: 

These keyboard presses do not work if you use a docking station and an external keyboard.

Please respond to this post with the product details so that I can provide you with accurate steps which should help you resolve this issue. 

Take care and have a great day!

Cheers 🙂

[fedcomic]

Okay, I think this is it: Product Number 2NV94UA#ABA

[Jeet_singh]

@fedcomic,

Let's try uninstalling the Touchpad driver:

1. Press Windows+X to open the menu, and choose Device Manager on it. 

2. In the device manager, expand category "Mice and other pointing devices". 

3. Under this category, right click on your Synaptics Touchpad driver and click on Uninstall. 

4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 

5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 

6. Do not perform any manual upgrades to the driver until it does automatically 

You may refer to this support document for - HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

Let me know the outcome!

Cheers 🙂

[fedcomic]

I did that. Seems the same, except now it says PS2 compatible device instead of Synaptics

[Jeet_singh]

In this scenario, I would personally suggest you go ahead and install all the available Windows and HP updates. 

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue still persists, I would suggest here is to update the drivers from  HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Once done, please follow these steps here to turnoff tap-to-click settings: 

On the right side of the bottom taskbar click on the NOTIFICATIONS icon, then click on ALL SETTINGS. Click on PERSONALIZATION, then THEMES. The last option under RELATED SETTINGS is MOUSE POINTER SETTINGS, select it. Then click on the last tab called DEVICE SETTINGS and again on SETTINGS. A new window will open up with the mouse pointer options. Uncheck TAPPING and you're all done. Hope this helps.

Let me know the outcome!

Thank you 🙂

[fedcomic]

Installing updates was what caused this problem.  So I am not excited about installing a bunch more, and potentially seeing a bunch of new problems.

I am seeing some people say online that this is happening to everyone who has the standard HP touchpad.

[sandytechy20]

@fedcomic

This might require remote access of the computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.