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- HP Community
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- How do I get my 2nd monitor to work via USB-C to HDMI?

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01-18-2022 11:48 AM
I want to connect my HP Pavilion 14-ce3510sa Laptop to my HP 24fw monitor via the USB-C port via a USB-C to HDMI Cable.
The HDMI to HDMI connection works, but when I try using a USB-C to HDMI cable the monitor doesn't find a signal.
I've tried a few different USB-C to HDMI cables to try and rule out a cable issue and none appear to work,
Is there a setting I need to change to make this work?
I need to connect 2 monitors to the laptop, so my only option with this laptop appears to be to connect 1 via the HDMI port and one via the USB-C port. Any help gratefully received!
Solved! Go to Solution.
01-18-2022 02:59 PM
Its specs
https://support.hp.com/au-en/document/c06917094
It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine
- Connect to an external monitor with / without hub/dock/adapter
If you wish to use 2 or more external monitors, please use an DisplayLink Certified dock such as
True Universal Docking Stations
Regards
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