How do I get my Pavilion laptop to output video through the USB-C port?

[HarryHLS]

I have just bought a new HP Pavilion. One of the key things for me was to be able to plug my monitors into the USB-C port so that the laptop would charge and I could use 2 additional monitors at the same time (all with one easy cable to plug in). 

It works with my Dell laptop, but for some reason does not work with this HP one. I think the Dell one might have Thunderbolt. Maybe what I need is Thunderbolt!  

How can I get this to work? If it is not really possible, can someone tell me so I can exchange it. I have heard about some adaptors that might work, but I want to be able to charge the laptop at the same time with the same cable, so I don't want to use an adaptor if it allows outgoing video but stops the incoming charging. 

Thanks in advance for your help!

[praveenbv]

Hi@HarryHLS, Welcome to the HP support community.

Request you to follow the below troubleshooting steps that should fix the issue.

Update the Bios, chipset, and audio drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

6.Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

        Hope this helps! Keep me posted. 

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