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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP Spectre x360 - 13t-ae000 CTO
Microsoft Windows 10 (64-bit)

I've done all the tests, even via the HP  utility prior to Windows10 loading, and the touch capability of my display simply does not work. I've also conducted clean installs of Windows 10, and the screen does not recognize touch.

 

How do I find out how much HP would charge to get the touchscreen replaced/repaired? My laptop has been out of warranty for over a year.

1 REPLY 1
HP Recommended

@TekGuru,

 

I reviewed your post and I understand that the touchscreen is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support to check the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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