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RLD64
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How do i disable the Synaptics touchpad?

HP Laptop 15-da0xxx
Microsoft Windows 10 (64-bit)

Hi.  I have tried numerous ways to disable this Synaptics touchpad.  I have updated the driver.  I have been to the device manager.  There is no "disable" option (there is one for the mouse I use).  It is troublesome while typing on the keyboard.  I have tried  double-tapping the upper left.  Does nothing.  I have reduced the sensitivity.  Any help appreciated.

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HP Support Agent
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How do i disable the Synaptics touchpad?

@RLD64

 

Welcome to HP support community.

 

follow these steps to disable the Touchpad when an external USB mouse is attached. You can also determine if the taskbar has a Touchpad icon and how it appears.

  1. In the Windows search box, type TouchPad.

    From the results list click TouchPad settings.

  2. Click Additional settings.

    Figure : Clicking Additional settings

    Clicking Additional settings on the Touchpad window
  3. To disable the Touchpad when using a USB mouse, check Disable external pointing device when external USB pointing device is attached.

    Figure : Disabling the Touchpad

    Disabling the Touchpad when a USB mouse is in use
  4. To determine if the icon for the Touchpad is displayed in the taskbar, and if it is, how it appears, make the appropriate selection under Tray Icon.

    Figure : Tray Icon settings

    Tray Icon settings

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE FOR FAQs

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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RLD64
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How do i disable the Synaptics touchpad?

Thanks for your attempt to help.  Unfortunately, I do not get the same screens you do. This is all I get.  I have tried rolling back the touchpad driver, which did not work, then updating it and it does not work.  I have tried changing my mouse.  I did notice the mouse driver is dated 2006, but it will not update.  I have a Microsoft and a Technet mouse just fyi.

RLD64_0-1579528333898.png

Any help appreciated.

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How do i disable the Synaptics touchpad?

@RLD64,

 

I recommend you follow the below steps and check if it helps.

 

  1. Open Settings.
  2. Click on Devices.
  3. Click on Touchpad.
  4. Under "Touchpad," clear the Leave touchpad on when a mouse is connected option.

Once you completed the steps, the touchpad will remain disabled unless you disconnect your mouse.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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RLD64
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How do i disable the Synaptics touchpad?

I really appreciate your attempt, but I do not get the options you show.  I get this:

RLD64_0-1579549108927.png

 

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How do i disable the Synaptics touchpad?

@RLD64

 

Disable it from device manager, here are the steps:

Open the Control Panel, then go to System > Device Manager. Navigate to the Mouse Option, right click on it, and click Disable

 

I hope that helps

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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RLD64
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How do i disable the Synaptics touchpad?

Hi.  I wish it was that simple.  I have the option to disable my mouse, but not the touchpad

RLD64_0-1579649743681.png

 

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How do i disable the Synaptics touchpad?

@RLD64

 

Step 1: Go to Device Manager > Mice and other pointing devices. Right-click on the Synaptics option and go to Properties.
 

Synpatics Touchpad Tab Settings Missing 17
 

Step 2: Go to the Driver tab and note down the Driver Version (19.5.10.75 for my laptop).


Synpatics Touchpad Tab Settings Missing 12A
 

Step 3: Click on Update Driver.
 

Synpatics Touchpad Tab Settings Missing 13
 

Step 4: Click on ‘Browse my computer for driver software.

Step 5: Click on ‘Let me pick from a list of available drivers on my computer.’

Step 6: Now select a version less than the one that you noted above. In my case, it is 19.5.10.69 version. Click Next and you will be asked to restart the PC.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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RLD64
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How do i disable the Synaptics touchpad?

HI.  Thanks for the ongoing attempts.. but I have done this before, and did it again just now.  There is still no option to disable the touchpad.  Here is the screen that shows I can disable the external mouse:

RLD64_0-1579789793715.png

And here is the screen showing there is no option for the touchpad:

RLD64_1-1579789892176.png

It appears neither driver has this option.  I don't know if it is a Synaptics problem or a windows problem or an HP problem...   It continues to be a problem.  I am disappointed that a laptop over $600 has such an issue.

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How do i disable the Synaptics touchpad?

@RLD64

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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