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HP Recommended
HP Spectre x360 - 13-4114na (ENERGY STAR) -  Product number:T1N40EA
Microsoft Windows 10 (64-bit)

Hi  My laptop is  HP Spectre x360 - 13-4114na (ENERGY STAR) -  Product number:T1N40EA

  • The sceen has cracked from the top, with a hairline fracture through to the middle.
  • It still functions ok but the touchsreen near the fracture has stopped working
  • I am in the united kingdom I would like know where/how i can order a new screen. Ideally direct from HP
  • And if I need to order any other parts, as part of the touch screen doesnt work

Thank you in advance

tg.jpg

sw.jpg

3 REPLIES 3
HP Recommended

@DA-Spectre

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand your HP notebook display is damaged, in order to fix this issue your computer needs to be replaced. As we have limited support boundaries in the support community as of now. 

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Hi my question is I would like know where/how i can order a replacement screen?

(My question is not if HP can fix it)

HP Recommended

@DA-Spectre

Thank you for posting back.

 

Here is the display part number: 833712-001 (33.8 cm (13.3") diagonal FHD IPS LED-backlit touch screen (1920 x 1080)

Just by entering the part number in the google search bar, you will be able to locate the website selling those parts. 
 

For more information regarding parts refer to Display assembly 46 Chapter 5 Removal and replacement procedures

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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