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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- How to Order replacement touch screen for Spectre to the UK

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10-15-2021 02:33 PM
Hi My laptop is HP Spectre x360 - 13-4114na (ENERGY STAR) - Product number:T1N40EA
- The sceen has cracked from the top, with a hairline fracture through to the middle.
- It still functions ok but the touchsreen near the fracture has stopped working
- I am in the united kingdom I would like know where/how i can order a new screen. Ideally direct from HP
- And if I need to order any other parts, as part of the touch screen doesnt work
Thank you in advance
10-16-2021 10:40 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand your HP notebook display is damaged, in order to fix this issue your computer needs to be replaced. As we have limited support boundaries in the support community as of now.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
10-21-2021 01:46 PM
Thank you for posting back.
Here is the display part number: 833712-001 (33.8 cm (13.3") diagonal FHD IPS LED-backlit touch screen (1920 x 1080)
Just by entering the part number in the google search bar, you will be able to locate the website selling those parts.
For more information regarding parts refer to Display assembly 46 Chapter 5 Removal and replacement procedures
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee