How to change screen resolution to 800x600 on HP 15-bs188cl

[CaroleCR]

I just got a new HP 15-bs188cl running Windows 10 Home. It has 12gb memory, 2T hard drive. I bought it online which means I couldn’t try it out before buying it and even if I could have, you can’t think of every option that you are used to using. Unfortunately, I found out too late that the screen resolution options do NOT include 800x600 which I really need. And I need to be able to set it back to whatever the recommended setting is after I finish with the programs that require the 800x600 setting. My old Toshiba allowed the programs to make these changes automatically. I did some research and found steps on how to do this in the Startup Settings. I followed those instructions to the letter and nothing, and I do mean nothing, changed. Being the eternal optimist, I need to limit that, I tried these instructions three times and still nothing changed. So I’m here hoping that someone will be able to help me. I’m becoming very disenchanted with this new laptop. Thanks for any helpful suggestions you can provide.

[A4Apollo]

Hey there! @CaroleCR, Thanks for stopping by the HP Support Forums!

I understand you have issues changing the screen resolution to 80x600 on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes to your PC?

Excellent description and a great diagnosis done. It is greatly appreciated.

Update the Display Adapter driver.

1. Press Windows key + X key when you are at desktop.
2. Select Device Manager.
3. Expand Display Adapter.
4. Right on the Display Adapter and click on Update driver software.

Please follow the below steps to change the resolution of the screen and check:

1. Type Change screen resolution in the Search box from the desktop.

2. Under Resolution search for the Recommended resolution and click on Apply.

3. A windows pops up saying "Keep these display settings", then select Keep changes.

If the issue still persists update the BIOS and graphics driver from the link below.

Update the BIOS using this link. Click Here

Update the graphics driver using this link. Click Here

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CaroleCR]

Hi MrRobot,

Thanks for your offer of help. I have not made any hardware changes. I just got this laptop. I've loaded MS Office 2013 and it worked fine.  I've loaded a few other things but not a lot and everything seems to work fine.  That is until I tried to install some of my favorite games.  I found out they require 800x600 screen resolution and this laptop does not have that option.

Sorry it took so long to respond but the BIOS download took over four hours.  I have a very slow internet connection.  And that's an understatement.  🙂

I updated the Network Adapter Driver and the Display Adapter driver yesterday but, just for you, I did the Display Adapter again today and it came back with the message that the most current driver was already installed.  That was what I expected to see.  The 800x600 option still did not appear.  The Display Adapter is an Intel UHD Graphics 620.  I'm not very techie so I hope it is possible to make these changes to this adapter.  

I used the steps you provided for updating the Display Adapter Driver.  The resolution was already set for the recommended setting.  The 800x600 option did NOT appear on the list of settings.  Then I went into the Properties for the adaper and clicked on the List All Modes and the 800x600 option did NOT appear there either.

Then I updated the BIOS using the link you sent me.  The computer rebooted but the 800x600 option was still not available.

Then I updated the Graphics Driver using the link you sent me.  I then rebooted the computer but the 800x600 option still does not show up.

I appreciate your step by step instructions.  They were very clear. 

I can't believe the option for 800x600 screen resolution would be removed with no way to get it back.  Since I wrote my original question to this group, I've found a number of other games that also require it.  I'm almost afraid to try to install the design software that I use.  

Since none of this worked, what else can we do?  I dread the thought that I am going to have to start saving for another laptop considering I just bought this one.   

Thanks for all the suggestions.  I hope to hear more from you very soon.

Regards, Carole

[Jeet_singh]

@CaroleCR,

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

After reviewing your post thoroughly, I understand you have tried updating the Bios a well as the drivers and still having the issue with the screen resolution.

IN this scenario, I would suggest you could try to change the resolution in the game and check if that helps. 

If the option is not there in the display settings, then this could be a possible hardware issue. 

I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

[CaroleCR]

Sorry to say the link in your message sent me to the hp website where I'd already been days before and hadn't found anything helpful.  How would I find out about warranties, if you think this is a hardware problem.  Thanks for your help.

[Jeet_singh]

@CaroleCR,

Thank you for replying,

As I understand you have a concern regarding warranty of your product, I would suggest you contact our HP phone support and I'm sure they should be able to go ahead and assist you with the issue.

Let me know if you encounter any difficulty contacting them. I'll be more than happy to help you.

Take care now and do have a fabulous week ahead. 🙂
Regards,