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‎03-25-2020 10:15 AM

HP Recommended
Product: HP ENVY x360 Convertible 13-y0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

If I plug a HDMI cable into my laptop and TV to watch a movie, with the screens in duplicate, on the Samsung, it briefly shows the image, then gives me an image overlaid with a bunch of squiggly lines, then blacks out for a few seconds, then repeats. 

I guess it is some kind of refresh rate or something. Screen size for the Samsung is 3840 x 2160.

 

Thank you.

1 person had the same question
1 REPLY 1

‎03-26-2020 12:44 AM

HP Recommended

Hello @swdiaz,

 

Do you have any other equipment you can use to test and eliminate any potential issues?

 

Perhaps try a different monitor, try using a different laptop to connect to the TV, or try a different HDMI cable?

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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