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‎03-30-2021 04:38 PM

HP Recommended
Product: HP ENVY Laptop - 13-ba0030ca
Operating System: Microsoft Windows 10 (64-bit)

Does this laptop support video out through the USB-C port. Apparently it comes with an adapter but I don't have the HP adapter that i read comes with the laptop. I have a USB-C to HDMI cable that is directional (USB-C to source/HDMI to monitor). Display setting won't detect the monitor. What am i missing? is it an issue with the cable vs. using an adapter? is it a HDMI ARC or lack of issue? what gives, this should work seamlessly. I'm about to try a new cable but i don't think it will matter. Any ideas? thanks

4 REPLIES 4

‎03-30-2021 05:18 PM

HP Recommended

@Tek9 

 

Its specs

    https://support.hp.com/au-en/document/c06657628

 

Its USB-C port actually is a Thunderbolt™ 3 port which supports video OUT using a right/compatible adapter. This is a bit tricky, have you tried USB-C to DP adapter ?

 

In the long run, you can use USB-C Gen 5 (5TW10AA) dock to achieve FULLY compatible single cable option.

 

Regards.

BH
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‎03-30-2021 08:51 PM

HP Recommended

Thank you for your response, i appreciate it. I didn't try a DP cable as my monitors only have hdmi. I will try to find where to buy the original adapter which comes with the laptop. can you please confirm which one it is? my next idea was to purchase the HP USB-C Dock G4 - Docking Station. would you know if it would be compatible. thanx

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‎03-30-2021 10:08 PM

HP Recommended
@Tek9 wrote:

...  my next idea was to purchase the HP USB-C Dock G4 - Docking Station. would you know if it would be compatible.

No, did I mention USB-C Gen 5 ? Please do not buy the G4 for your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-31-2021 10:06 AM

HP Recommended

Ok, so which adapter comes with the laptop or am i mistaken that i comes with an adapter. Thanks

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