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rajaprasad1596
Level 2
10 9 1 0
Message 1 of 4
3,893
Flag Post

How to solve pink spots on laptop's display

HP Recommended
HP 15-ac039tu
Microsoft Windows 8.1 (64-bit)

When I were watching the videos on youtube suddenly laptop's display has been pink from down as you can see on the display. How to fix it?IMG_20170528_152251.jpg

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,295 2,621 3,539
Message 2 of 4
Flag Post
HP Recommended

 

@rajaprasad1596

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand you need help in solving pink spots on the laptop's display,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check with an alternate/external monitor to verify if the issue is with the LCD or the motherboard?

 

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above. 

  

If the issue persists on BIOS as well, please try with a TV to identify if it's the LCD or the motherboard/video card failure, 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Keep me posted for further assistance 😉
(Nice wallpaper by the way).

Riddle_Decipher
I am an HP Employee

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rajaprasad1596
Author
Level 2
10 9 1 0
Message 3 of 4
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HP Recommended

well, now everythink is ok.. 

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,295 2,621 3,539
Message 4 of 4
Flag Post
HP Recommended

 

@rajaprasad1596

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad you found the solution you were looking for. 

 

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

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