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Bobhelibo
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Hp 15-eg0073cl dual external monitors setup

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15-eg0073cl

New HP 15-eg0073Cl laptop, spec showing USB-C port with display alt mode enabled.

trying to set up dual monitors with direct connection to laptop, 1 via HDMI port, the other via USB-C port. However, while the HDMI port monitor works perfectly, the monitor on USB-C port cannot even be detected. Can you please help me out?
Thanks!!

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praveenbv
HP Support Agent
HP Support Agent
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HI@Bobhelibo, Welcome to the HP Support Community!

 

    

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS update: Follow steps from the link: https://support.hp.com/in-en/document/c000426

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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