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Top Student
Posts: 6
Member Since: ‎09-14-2014
Message 1 of 5 (404 Views)
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Hp 2000-2c29WM Black Screen

My cpu lets me log into my profile but it goes to a black screen from there. Is there anything that can be done to help?
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Re: Hp 2000-2c29WM Black Screen

Hi,

 

Try the following.

 

Boot the computer normally and log-in.

 

At the black screen, old down the ctrl and alt keys and press delete.

 

Select Task Manager.

 

Click on File and select Run new task.

 

Type rstrui - also enter a tick in the box for 'Create this task with administrative privileges' - and click Ok.

 

When the system restore interface has loaded, pick a restore point at least 48 hours ( and preferably before August 12th 2014 ) before the log-on issue first occurred and then proceed with the system restore.

 

Regards,

 

DP-K

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Provost
Posts: 47,688
Member Since: ‎09-24-2010
Message 2 of 5 (387 Views)

Re: Hp 2000-2c29WM Black Screen

Hi,

 

Try the following.

 

Boot the computer normally and log-in.

 

At the black screen, old down the ctrl and alt keys and press delete.

 

Select Task Manager.

 

Click on File and select Run new task.

 

Type rstrui - also enter a tick in the box for 'Create this task with administrative privileges' - and click Ok.

 

When the system restore interface has loaded, pick a restore point at least 48 hours ( and preferably before August 12th 2014 ) before the log-on issue first occurred and then proceed with the system restore.

 

Regards,

 

DP-K

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Windows Insider MVP

Top Student
Posts: 6
Member Since: ‎09-14-2014
Message 3 of 5 (365 Views)

Re: Hp 2000-2c29WM Black Screen

Thanks very much! It is now back up and running.
Provost
Posts: 47,688
Member Since: ‎09-24-2010
Message 4 of 5 (359 Views)

Re: Hp 2000-2c29WM Black Screen

Hi,

 

You're welcome and good to hear it's Ok Smiley Happy

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Top Student
Posts: 6
Member Since: ‎09-14-2014
Message 5 of 5 (107 Views)

Re: Hp 2000-2c29WM Black Screen

It went back out a few days later, It has been sitting for 2 years now. It died during a bios update. When it powers on it only shows a black screen, I have tried almost everything still nothing.
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