Hp Built in camera issue

[Jatney]

Hi, so I've been ecountering this issue for more than a year now but i know its not a big of a deal because i dont even use the laptop's camera even once but i just want to fix it and i dont know how thats why im here to ask for help, the driver is the latest webcam driver but as i remember when this laptop is new i tried to exporle the device manager and one of them is the camera and then when i click it there is this two drivers which is named as the one is only USB Video Device and the another one is the HP Truevision the one selected before is the USB Video Device and when i change it to the HP truevision thats the time that issue occur but i know its not a big of a deal thats why i didnt mind it a first but now i just want to get it fixed 

Thank You in advance

Note:video proof link is attached https://youtu.be/YrE-YNOubbM

[Jeet_singh]

@Jatney,

Thank you for showing your interest in HP Support Forums. I see from your post that you're having issues with the webcam not working properly on your HP Pavilion notebook.

Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

What is the product number of the notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried to uninstall and reinstall the webcam drivers?

Did you try to update the Bios?

In the meantime, I would suggest you go ahead and follow the steps suggested in the support document for 

Link 1: HP PCs - Webcam Troubleshooting (Windows 10, 😎

Link 2: HP Notebook PCs - Testing a Webcam Using YouCam (Windows 10, 8, 7)

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[clumber]

14 - ce5050sa. On board camera wont work using camera app

and 3d viewer you just get a blue screen for a few seconds. reset windows updated everything deleted on device manager where drivers are shown restarted stilll same. but it works on other third party programs youcam etc and ok on skye. is setup ok on permissons for camera app also re installed windows still same.   

[Jatney]

Hi, sorry for the late reply so my laptop's product numer is P5M76EA#A2N

[Jatney]

Hello, so as you can read in my post that before its working but when i explore the device manager and camera drivers the camera driver used and installed before is the USB Video Device and when i change it to the HP Truevision i did not expect that to happen and btw the HP Truevision driver is also installed its just that its no selected as default and when i select it that happend and whenever i go back to it even i refresh it the USB Video Device wont show anymore, but i havent tried it using skype maybe i will try it and see if it will work but if not so maybe im just gonna buy a protable webcam, but anyway thanks for you suggestion and reply.😀

[Jeet_singh]

@Jatney,

Thank you for replying,

After reviewing your post thoroughly, I would suggest you go ahead and uninstall the drivers which are listed under Imaging devices (especially which are related to camera).

Once done, restart the computer and let the computer search for the drivers automatically and install it. 

Once done, now try to launch webcam and check if that works. 

Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[Jatney]

Hi, sorry for the late reply sorry to inform you but it didint work, and i also tried it before a long time ago before i ask for help but same thing it didint work.

[A4Apollo · Accepted solution]

Hi @Jatney, I am the Mr.Robot. It looks like you were interacting with @Jeet_singh, but he is out of the office today, so I'll take over from here.

I appreciate your efforts for writing back to us.

• Is the camera shown in File Explorer?
• Do you receive any error message?

Try few steps recommended below and check if it helps.

Go to  Settings > Privacy
Go to Camera > enable Let apps use my camera and select which apps can access it.

Also, try the steps recommended below.

1. Open the Start menu, type Windows PowerShell in the search bar.
2. Right click on the Windows PowerShell and select Run as administrator.
3. Enter the below command to reinstall the Camera app.

get-appxpackage *Microsoft.WindowsCamera* | remove-appxpackage   

After performing the above steps, install the Camera app form the Windows Store.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!