Hp Spectre Privacy Camera Shutter not opening

[SPDP]

My Hp Spectre x360 camera electronic shutter is not working. When I press the key, camera gets disabled, but the white/black shutter doesn't appear

[Deep_World]

Hi  @SPDP 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand that on your HP Spectre , pressing the camera privacy key disables the camera as expected, however the electronic privacy shutter indicator (white/black shutter) is not appearing. I'll be glad to help you with this.

To better understand the situation, could you kindly confirm the below details :

• When you open the Camera app, do you see a normal camera image when the privacy key is turned off?
• Does the camera privacy key successfully enable and disable the camera every time?

In the meantime, kindly try the below steps and confirm :

1. Perform a hard reset - Click here for steps 
   • Shut down the notebook.
   • Disconnect all external devices.
   • Press and hold the Power button for 15 seconds.
   • Turn the notebook back on and test the camera shutter key.
2. Update Windows
   • Go to Settings > Windows Update.
   • Install all available updates including optional updates.
3. Update the BIOS and HP drivers
   • Open HP Support Assistant.
   • Check for and install any available BIOS, chipset, camera, and keyboard hotkey updates.
4. Verify the camera driver
   • Open Device Manager.
   • Expand Cameras.
   • Right-click the camera device and select Update driver.
   • If the issue continues, uninstall the camera device and restart the notebook.

You may also find the following HP document helpful:

HP Notebook PCs - Webcam troubleshooting - Click here .
 

Based on your description, the camera itself may still be functioning correctly because the privacy key is disabling and enabling the camera. 

The issue could be related to the software component that controls the visual privacy shutter indicator, the camera driver, BIOS settings, or the HP hotkey utility rather than the camera hardware itself. 

I hope this helps. 

[SPDP]

Hi!
Thank you for your response. I have already tried all the mentioned steps. I have reinstalled my OS, have updated windows and all the drivers. Still the problem persists. When I press the privacy key, camera is disabled, but the white-grey shutter doesn't appear

[Deep_World]

Hi @SPDP,

Thank you for confirming that you have already reinstalled the operating system, updated Windows, installed the latest drivers, and verified that the camera privacy key continues to enable and disable the camera correctly.

Since all software troubleshooting has already been completed and the issue persists, further validation is required to determine whether this is a hardware-related concern or a model-specific privacy shutter feature issue.

At this stage, I recommend contacting HP Phone Support for advanced diagnostics. They will be able to perform a deeper hardware and firmware assessment and confirm whether the privacy shutter indicator is functioning as designed on your specific HP Spectre model.

1) Click on this link—    https://support.hp.com/contact

2) Add or select the product, and change/select your region.

3) Enter the serial number of your device or select Let HP detect your product option.

4) Choose "other" option from the list

5) Select continue to contact option

You should see the HP phone support number or Chat option listed.

They will guide you further.

Or, You may also visit the nearest HP authorized service center, the service team will check and assist you.

Kindly follow this link to locate the nearest HP service center:    https://support.hp.com/us-en/help/service-center

(Select the country from the dropdown menu and enter the city name or pincode)

Have a wonderful day!

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Regards,

Deep_World