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HP Recommended
Spectre X360 13
Microsoft Windows 10 (64-bit)

Hi,

In the end of May, I returned a spectre because of a misaligned hinge for a replacement. The replacement took 2 months to get and I finally got it. When I opened the box, the laptop still has a misaligned hinge. After researching through many forums, I found out that most Spectres have the same issue. First, I would like to know if it'll have any long term issues that I need to watch out for. Second, at this price point, why are customers receiving crooked hinges? Returning is also a pain so I guess Ill have to stick with poor quality controlled laptop for a while now.

IMG-2366.jpgIMG-2367.jpg

1 REPLY 1
HP Recommended

Hi @d0802

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

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Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.