-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Hp Spectre x360 (late 2019) Screen Freezing, Flickering, and...

Create an account on the HP Community to personalize your profile and ask a question
05-18-2020 10:05 PM
So I just got my x360 today. Working great most of the day until I started having display issues. First I was using atom text editor when the screen froze and there were like small different colored (green, purple) lines of code visible near the bottom of the screen. Computer was unresponsive during this time. After a few minutes the screen unfroze, the colored lines of code disappeared and everything went back to normal. Used the computer for another couple of minutes and then shut down. An hour of so later I turn on the computer to listen to some spotify. During the first song, the screen freezes again, same weird colored lines show up, the music is still playing, I can control the volume but the screen is unresponsive. A few minutes later screen unfreezes but now the screen is flickering constantly. I close spotify but can see a transparent image of the spotify player from when it was frozen. I've restarted the computer multiple times, updated everything, yet the screen is still flickering. At least it appears the spoftiy image has dissipated after 3 or so restarts. The flickering is really annoying. Really disappointed, waited a month for a $1300 computer to ship and it's having issues like this on day 1. Ridiculous.
05-19-2020 04:53 AM
Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html
Otherwise RETURN IT for a refund.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
05-19-2020 07:32 AM
Thanks. I ran the fast test diagnostics and everything came up as passed. After being off all night, it appears that the flickering has stopped, for now. Still, I'm a bit worried. I'll give it another day or two, if it happens again I'll return it.